PROBLEM SOLVING ABILITY
Operational Support
Ongoing maintenance, troubleshooting assistance, or proactive support, our expert team is here to help.
overview
Optimum’s Support Services cater to customers at their locations by promptly dispatching a proficient technician. This expert oversees troubleshooting, as well as replaces or installs devices and network infrastructure according to your specified standards.”
Our service includes
- Network Refreshes/Upgrades
- Equipment rack-and-stack
- Operational Break/Fix
- Device Deployment
- Structured cabling services
- Equipment moves and migrations
- Performance testing
- Decommissioning
- Cut-over Support
We will provide with full commitment
Supporting Your Network, Securing Your Success
Our team is prepared to collaborate under the guidance of your engineering team and project managers. Whether the project involves a brief deployment lasting only a few hours or an extensive service duration spanning several months, we have the capability to manage projects of any magnitude.
- Provide equipment with network access remotely by plugging in a laptop with Internet access and console port
- Power cycling equipment by toggling a switch or pushing a button
- Provide visual verification to help clients troubleshoot remotely
- Type commands provided by the client
- Installing software provided by the client (default configuration)